Shipping policy

Refund Policy

We offer a 60-day trial on every order. If the Halvern Descent Strap doesn't help, you have 60 days from the date of delivery to request a refund.

How it works

Email us at support.halvern@gmail.com with your order number and let us know it didn't work out. You don't need to explain why, and in most cases you don't need to send the product back — we'll process your refund once we've confirmed your order details.

If we do ask for the item to be returned in a specific case, we'll cover the cost of return shipping. You will never be asked to pay a restocking fee.

Refunds

Once approved, refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider. You'll receive an email confirmation once the refund has been processed.

Order cancellations

If your order hasn't shipped yet, email us and we'll cancel it before it goes out. Once an order has shipped, the 60-day trial applies instead.

Damaged or incorrect items

If your strap arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with a photo of the item, and we'll send a replacement or refund at no extra cost.

Contact

Questions about a return or refund: support.halvern@gmail.com